Returns Policy
Effective Date: January 2025
We strive to ensure that our customers are satisfied with their purchases. Due to the unique nature of reclaimed and second-hand materials, our returns policy is structured as follows:
1. Eligibility for Returns
- Items must be returned within 14 days of purchase with the original receipt or proof of
- Returns are only accepted for defective or damaged items that were not identified at the time of purchase.
- Materials sold as-is (such as timber, bricks, doors, and other reclaimed materials) are non-returnable unless they are significantly different from the description provided.
- Custom orders, cut materials, or items modified after purchase are non-
2. Condition of Returned Items
- All returned items must be in the same condition as when they were
- Items that have been altered, damaged, or used after purchase are not eligible for return or refund.
3. Store Credit and Exchanges
- For items approved for return, Store credit or an exchange will be
- Returns will be charged a handling fee of 30% per
4. Exceptions
- Salvage materials and clearance items are final sale and cannot be
- Faulty goods will be repaired, replaced, or exchanged at our discretion, in accordance with consumer rights.
5. Return Process
- Customers must contact us prior to returning any item by emailing info@wbmsales.co.uk or visiting our yard.
- Please provide your receipt and photos of the item (if applicable) for
- Returned items must be delivered to our yard or collected by us at an agreed cost to the customer, unless otherwise agreed.
6. Contact Us
For questions regarding returns please contact :