Returns Policy
Effective Date: January 2025
We strive to ensure that our customers are satisfied with their purchases. Due to the unique nature of reclaimed and second-hand materials, our returns policy is structured as follows:
1. Eligibility for Returns
- Items must be returned within 14 days of purchase with the original receipt or proof of
- Returns are only accepted for defective or damaged items that were not identified at the time of purchase.
- Materials sold as-is (such as timber, bricks, doors, and other reclaimed materials) are non-returnable unless they are significantly different from the description provided.
- Custom orders, cut materials, or items modified after purchase are non-
2. Condition of Returned Items
- All returned items must be in the same condition as when they were
- Items that have been altered, damaged, or used after purchase are not eligible for return or refund.
3. Store Credit and Exchanges
- For items approved for return, Store credit or an exchange will be
- Returns will be charged a handling fee of 30% per
4. Exceptions
- Salvage materials and clearance items are final sale and cannot be
- Faulty goods will be repaired, replaced, or exchanged at our discretion, in accordance with consumer rights.
5. Return Process
- Customers must contact us prior to returning any item by emailing info@wbmsales.co.uk or visiting our yard.
- Please provide your receipt and photos of the item (if applicable) for
- Returned items must be delivered to our yard or collected by us at an agreed cost to the customer, unless otherwise agreed.
6. Contact Us
- For questions regarding returns please contact :
- W J Building Services Ltd – 3 Danesbury, Crescent B44 0QP
- 07725914350
- info@wbmsales.co.uk